This Is Why You Must Back Up by Richard Pascoe

Many computer repairers will wipe your hard drive and reload your operating system when you put a computer in for repairs. 

I recently helped someone who put her laptop in for a new keyboard and the repairer replaced:

  • The Keyboard
  • The Hard Drive
  • The Ram

She gave the old hard drive to me in the hope that i would be able to get her documents off the drive , the repairer of the laptop claimed they could not ( they did not try hard enough as I was able to recover all documents ).

  • Did she need her ram changed , no.
  • Did she need a new hard drive , probably not

So when putting your computer in for repairs it pays to ask a few questions.

  • Are you an authorized repairer for the computers brand?
  • Are you going to wipe my hard drive?
  • How long will this job take?

Don't underestimate the question of time as in Adelaide there was a computer repairer that if you got your computer back within 6 months , yes 6 months , you were doing well.

Remember have a backup schedule.

Lost Your Connection To The Internet by Richard Pascoe

router - internet-connection.png

So your internet connection has stopped working , lets have a look at the issues surrounding this and try to come up with some solutions.

Firstly let's assume you are on ADSL and have a router.

Check all the lights on the router , is there an internet light on.

If there is no internet light on you will have to log onto your router to check if your user name and password has disappeared or the connection has stopped from your ISP, this happens occasionally when repair people work on the exchange or you have accidentally reset the router.

To log onto your router you will need to do this by using a network cable between your computer and router , opening a webpage then entering your routers address in the web browsers address bar.

For example it may be but check your documentation that came with your router.

If the password and user name are there but the service is down in your router's service page contact your isp as it can be a problem at their end.

In summary here is a checklist

  • Check the username and password in the router 
  • Check the router for lights and power ( when they stop working , they stop working )
  • Check all wires
  • Remember the reset button or hole on the back ( the paperclip is your friend but only insert for a couple of seconds , any more than 10 and you can reset it back to the factory settings)
  • Remember to restart the router after making any adjustments after you have saved your settings
  • Remember to restart your computer
  • Remember to have a copy of all instructions
  • Remember to spell out your password if you have to the ISP , who may or may not be proficient in English
  • Work through all problems , one at a time

Be aware that a malware infected computer or old phone lines or in some cases , home made connections or wiring can also contribute to a lost connection.

Adelaide Techguy Radio Notes For 19th Aug - Updated by Richard Pascoe

Google is Helping You Avoid Malware 

Google Chrome is updating a setting that will tell you if you are about to download malware to your computer 

Google Phising And Malware Alerts

Internet Explorer News

Internet Explorer in Windows 8 will now stop suspect Java pages running when you have forgotten to keep java up to date.

Microsoft To Block Outdated Java 

Adobe News

Adobe Reader and Adobe Flash there are new versions as another security issue has been discovered. You need to keep them updated which can be done via the software or by downloading a new version from the Adobe website.

Details Of The Adobe Issue 

Adobe Reader Download Link

Adobe Flash Download Link

Microsoft Office 365

I briefly talked about Microsoft Office 365 last week on radio and had listeners enquire about more details.
$119 for 5 licenses for computers as against $400 plus for one license 
You also get to read and write word , excel and powerpoint on an iPad 

Details On Office 365

iPhone Rumours

Will the new iPhone have a reversible usb to lightning cable ?

Apple Plans reversible USB

App Of The Week

Normal developed by Stanford PHds and will tell you which apps are using the most power, how to shut them down and how much time they contribute to your battery life – Cost of $1.29

Normal On iTunes