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Questions I Am Asked About the NBN

Will switching to the NBN be quicker than my current connection ?

In the majority of cases , depending on the plan you choose and the provider yes. One thing that will definitely improve is the upload speed.

How do I know when the NBN is coming to my suburb ?

You will be letter-boxed and representatives will knock on your door or go to the NBN website to get the date.

What happens to my phone line and phone number ?

To be sure you keep your phone number, ask your service provider to confirm that they will keep your phone number when you transfer your service over to the nbn™ network.

However with some providers they are under no obligation to do this.

What happens during a power failure ?

You will lose your phone line and internet access so consider a UPS which may help for a while until the power comes back on. – NBN advice on power outages

Which plan should I choose ?

Not the cheapest or the slowest as you may notice little difference from your current setup and remember not all telcos are created equal.

I would avoid the 12/1 mbps plan which is on offer from some telcos , this is for home owners that just want their landline and in many cases will be slower than ADSL.

Will I get the speed that is advertised ?

Depends on the telco you choose , the plan you are on .

On the NBN advertisement it even offers a disclaimer saying not every telco can deliver the desired speed.

When suburbs are changing over to the NBN you may not get the promised speed until the suburb has been transitioned.

I am changing providers can I keep my email address from my current provider ?

In most cases no you cannot keep it but some providers will let you if you pay a fee

I have an issue with my connection , who do I complain to ?

Your provider first , but have a look at this page on the NBN website – NBN Connection Issues

Can I complain to the NBN ?

Yes you can , but first work through the process with your internet provider – NBN Complaints

Will I need new equipment ?

In some cases if you have an old router – yes – talk to your provider or buy a new one

Richard Pascoe is a technology consultant & technology commentator for the media on FIVEaa , ABC Adelaide , PowerFM , 5MU , 7AD and 7BU and has been seen on the Channel 7 news , Channel 9 News , Channel 10 news and Today Tonight . Richard gives his opinions on Microsoft , Google , Apple and deals with personal computers , smartphones and tablets.

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