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The Last Time I Pre-Order A Product From Microsoft

Surface laptopI talk and write about tech for a living and buy all the new products that I consider people , listeners and clients will want to know about.

So back in May I ordered the Surface Laptop , Microsofts new product and waited for this week to arrive.

The Surface laptop went on sale on Friday in major stores such as Harvey Norman and is available but my Surface laptop was nowhere to be seen , it had arrived in Adelaide at DHL early Friday morning and was forwarded for delivery as the screenshot will show.

So late friday afternoon I went to the DHL facility in Adelaide to ask if I could pick it up as according to the paperwork it should have been there to be told that they do not deliver to my area and had passed it off to StarTrack and it would hopefully be there by tuesday.

According to my advice on my Microsoft account it however was still with DHL.

Delivery Receipt for Surface laptop

So I sit and wait.

You preorder a product to get it on a particular day – release day – Apple do this very well – never had an issue with Apple and their deliveries.

Microsoft you are making great products but your delivery to clients needs work , a lot of work , there is also nowhere on the account page to question my delivery with Microsoft so if it does not arrive I would descend into call-centre hell.

So this is the last time I pre-order a product from Microsoft for delivery , unless things change dramatically.

As the song in the video says in the video below ” you’re the one that I want ” but I will have to wait a bit longer ” – thanks Microsoft , thanks DHL , thanks Startrack

 

Richard Pascoe is a technology consultant & technology commentator for the media on FIVEaa , ABC Adelaide , PowerFM , 5MU , 7AD and 7BU and has been seen on the Channel 7 news , Channel 9 News , Channel 10 news and Today Tonight . Richard gives his opinions on Microsoft , Google , Apple and deals with personal computers , smartphones and tablets.

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