Consumer agencies say they get lots of complaints about computers and printers – can this be true – It probably is – but in many cases it is the consumers fault – Why ?

They did not set them up properly or do not understand how to set them up


  • Sign in , do all your updates , add in your software , check for updates for software – now if you have an issue and it worked fine before you installed the software – have a look at that – especially if you are adding in “free” software or software from “ unknown sources


  • Turn them on – do not connect to the computer – follow the onscreen instructions
  • Go to the manufacturers website , download the up to date software from there , look for the web installer , follow the instructions – it will tell you how to connect – wifi or usb
  • Throw the CD they give you out the window – they are out of date

One Reply to “Computer & Printer Issues When They Are New – What Has Gone Wrong ?”

  1. Hi Richard,
    Thanks for your article , it go to show that costumer support from nanufacturers , needs to go to next level , i.e instsllation at the site. I have found that Brother gave me good support when my wifi printer didnt wifi properly and had to go ethernet connection.

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