Will switching to the NBN be quicker than my current connection ?
In the majority of cases , depending on the plan you choose and the provider yes. One thing that will definitely improve is the upload speed.
How do I know when the NBN is coming to my suburb ?
You will be letter-boxed and representatives will knock on your door or go to the NBN website to get the date.
What happens to my phone line and phone number ?
To be sure you keep your phone number, ask your service provider to confirm that they will keep your phone number when you transfer your service over to the nbn™ network.
However with some providers they are under no obligation to do this.
What happens during a power failure ?
Which plan should I choose ?
Not the cheapest or the slowest as you may notice little difference from your current setup and remember not all telcos are created equal.
I would avoid the 12/1 mbps plan which is on offer from some telcos , this is for home owners that just want their landline and in many cases will be slower than ADSL.
Will I get the speed that is advertised ?
Depends on the telco you choose , the plan you are on .
When suburbs are changing over to the NBN you may not get the promised speed until the suburb has been transitioned.
I am changing providers can I keep my email address from my current provider ?
In most cases no you cannot keep it but some providers will let you if you pay a fee
I have an issue with my connection , who do I complain to ?
Your provider first , but have a look at this page on the NBN website – NBN Connection Issues
What are the obligations of your telco ?
ACMA rules will require telcos to:
- Conduct a line test to check their customer’s new NBN service is working after installation
- Verify that any existing copper line used to connect a customer to their new NBN service is capable of delivering the maximum data speed specified in their chosen plan
- Offer an interim service or make another acceptable arrangement to customers where their new NBN service is not working and can’t be fixed within three days.
Can I complain to the NBN ?
Yes you can , but first work through the process with your internet provider – NBN Complaints
Will I need new equipment ?
In some cases if you have an old router – yes – talk to your provider or buy a new one