Telstra Air – Launching 30th June – Connect To WIFI Hotspots

Telstra Air has launched today  For more information and to sign up go to TelstraAir  Telstra Air members will have the freedom to get online using their home broadband allowance at thousands of hotspots at payphone sites and retail outlets across Australia. If you’re one of our several million Telstra home broadband customers with an eligible broadband service, including customers on the NBN, you can become a Telstra Air member at no additional charge provided you have a compatible gateway. Once you’re a member you will be able to find and automatically log into your nearest Telstra Air hotspot with the touch of a button using our Telstra Air app, also available from next week. Telstra Air members will be able to connect at 15 million hotspots overseas in 18 countries including the UK, Spain, Brazil, Japan, France and Germany. Telstra Air members will be able to access their home broadband allowance at hotspots around the world – thanks to an exclusive partnership with world leading Wi-Fi provider Fon meaning that you will be able to connect at 15 million hotspots overseas in 18 countries including the UK, Spain, Brazil, Japan, France and Germany.

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Router Issues – Security – Internet Connection Problems

If you cannot connect to the Internet and you have an ADSL connection it can be the modem – they do not last forever. Some modems are a security risk which can transmit your data without you knowing. Click this link to the right to test the security of your router: TEST YOUR ROUTER. Look at the lights on the modem , there is an ADSL light on there ( Phone Symbol ) , no light , no phone line , no internet Know your login to the internet which comes from your isp and your password as you may have to logon to the router. Be aware that most ISPs other than Telstra will not be able to test your phone line and this can take up to 48 hours Make sure you have security on your modem for wifi – Routers And Security Change the login for your router from the default – most people never do this Learn how to login to your router and check for updates Be aware that some ISPs will attempt to charge you to send someone out to diagnose your internet connections

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Internet Browsers Not Working As They Should – Here Are Some Suggestions

Occasionally you will have issues with browsers where errors will appear when you are browsing or you just cannot connect to the internet through a network issue. Lets look at some solutions.  Are The Browsers Updated ? Are you running the latest version of the browsers ? Internet Explorer will update through Windows Update but Google Chrome and Firefox will require you to check through the menu  How to update Firefox Google Chrome – go to About Google Chrome in the menu bar and it will check for you Reset The Browsers Reset the browsers to their default states Are You Infected With Malware ? Scan and check – try the ESET Online Scanner  Problems With Add-Ons / Extensions Delete the extensions you have installed and if you really want to put them back add them in one at a time. Windows Updates Does windows update work ? Reset Network Settings Malware may have changed your network settings so you may need to reset your TCP/IP settings , or instructions – Click Here Connecting To The Internet What are your network settings for connecting , has malware altered them , check for a proxy server that may have “snuck in… Read More

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Lost Your Connection To The Internet

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So your internet connection has stopped working , lets have a look at the issues surrounding this and try to come up with some solutions.

Firstly let's assume you are on ADSL and have a router.

Check all the lights on the router , is there an internet light on.

If there is no internet light on you will have to log onto your router to check if your user name and password has disappeared , this happens occasionally when repair people work on the exchange or you have accidentally reset the router.

If the password and user name is there but the service is down in your router's service page contact your isp as it can be a problem at their end.

In summary here is a checklist

  • Check the username and password in the router 
  • Check the router for lights and power ( when they stop working , they stop working )
  • Check all wires
  • Remember the reset button or hole on the back ( the paperclip is your friend but only insert for a couple of seconds , any more than 10 and you can reset it back to the factory settings)
  • Remember to restart the router after making any adjustments after you have saved your settings
  • Remember to restart your computer
  • Remember to have a copy of all instructions
  • Remember to spell out your password if you have to the ISP , who may or may not be proficient in English
  • Work through all problems , one at a time
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