The New Scam To Steal Money From You

People always contact me about scams related to the internet and computer use.

I have said numerous times , not to let unknown people or organisations that you cannot verify log onto your computer remotely to supposedly fix and or check something.

Here is the latest scam.

Firstly you receive a call from “Telstra IT Department”. They sweet talk and convince you by saying that “they are infected, the computer requires an update, the computer requires a new NBN feature or some other excuse” to gain your trust to download a Teamviewer client or a logmein client or some other remote control application.

They may even quote a website or a phone number that you can call to confirm who they are…

Secondly once they have control, they “Blank” the clients screen and give some excuse for the loss of the screen.This means your screen goes black.
Whilst the screen is blank and hidden from the unsuspecting client they then search what web browsers the clients is using ( IE ,Chrome , Firefox) or upload another other program that runs silently hidden in the background and unhide the screen…

What they are searching for are browser “Saved Passwords”, browser cookies or other identifying documentation. Often browsers allow you to “Save” the username or password to a site. The silent tool they have used maybe capturing images of your screen or keylogging your keystrokes and sending them to the scammer…
With this information in their hands they proudly announce that their work is complete…

Thirdly comes the Second Scam, maybe the same day, maybe a few days later….. Having acquired your Bank’s login details and password, they call and claim to be a Bank’s representative and inform you that you have been “Scammed” they may ask you to confirm your date of birth etc to proceed with the call, but in true reality they are logged into your online banking trying to transfer money to another account. Some banks require a SMS code or token device code to authorize the transfer.. They will ask you to read the code to them to additionally prove your identification. The text may even have a warning attached like “Do not provide this to anyone, even xxxx bank…” but never the less they will ask.. maybe saying that they sent the wrong template…

Guess what, you would have just authorized the scammer to fleece your account… they might be bold enough to say that the first code didn’t work and ask for it again… POW… a second transfer occurs… with the client unaware.. they may even ask you to delete the SMS message to prove themselves but in reality they are covering their tracks…

Unsolicited calls from anyone wanting remote access should be treated with contempt…and refused.

Be wary, you can always hang up the phone and walk away..
They may even try ringing back or try handing you off to a “Supervisor” – a more experienced person at getting you to give them remote access.
Consider googling the phone number/s they used, and ring your local bank branch to tell them of your concerns.

A big thankyou Alan fromĀ Tully Computers in Queensland for this story

Adelaide Techguy

Richard Pascoe is a technology consultant & technology commentator for the media on FIVEaa , ABC Adelaide , PowerFM , 5MU , 7AD and 7BU and has been seen on the Channel 7 news , Channel 9 News , Channel 10 news and Today Tonight . Richard gives his opinions on Microsoft , Google , Apple and deals with personal computers , smartphones and tablets.

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