Are you infected with malware – virus infections on your computer ?

The question you may ask yourself is why didn’t my antivirus stop this ?

Well there are a myriad of answers to that question:

  • Some are not very good
  • You did the wrong thing and as an administrator on your computer it overwrites the antivirus
  • You did not follow my 10 step guide to minimising your risk of infection

So what can you do ?

First: Try AdwCleaner to remove any infections in the browser , however with badly infected computers this may still not work or download.

Second : Reset your browsers back to their default settings and clear the cache.

Third : Try the MRT tool – This is updated by Microsoft every month with Windows Update – which if you are infected will; not be working either but try the instructions

If you are on a mac try : Malwarebytes Anti-Malware For Mac

If these do not work , Contact Me , to arrange for a professional cleanup of your computer which involves me running ” multiple ” pieces of software through your computer. Malware removal is constantly changing and just one piece of software will not ,in most cases ,remove the infection or offending piece of software that resulted in your computer being infected.

I will also identify for you why you were infected in the first place.

In some cases your computer will have to be wiped and reinstalled from a known good copy of Windows.

You should also follow my 10 STEP GUIDE to minimise the risk of malware / virus infection

If you have Cryptolocker or are trying to prevent Cryptolocker , check out this article Ransomware – Cryptolocker – It Is Getting Worse